Refund Policy

This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with PropChat, while also protecting the company from potential abuse of the refund process.

1. Trial Period
   PropChat offers a 14-day free trial for new users, during which they can explore the Basic Plan features available on the platform along with a 14-day free trial of Chatbot Flows (add-on). Since no credit card is required to start the trial and users are not charged.
2. Subscription Services
   Following the free trial, if a user subscribes to any of PropChat’s paid services, they are ineligible to receive a refund. The FREE trial is provided to ensure that the users try out all the services and decide whether to continue with the PropChat platform. If the user feels unsatisfied, they can cancel their FREE Trial anytime and they will not be charged. If the user has subscribed to any PropChat plan, they are not eligible for a refund. They can cancel their subscription to ensure they are not charged the next month.
3. Non-Refundable Services
   All PropChat services, such as the charges for an PropChat Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by PropChat to provide these services. This includes one-time Chatbot development and other one-time setup payments.
4. Technical Issues
   If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by PropChat’s support team, a partial or full refund may be granted at PropChat’s discretion.
5. Unauthorized Charges
   In the case of unauthorized or fraudulent charges, users should contact PropChat support immediately. If such claims are verified, PropChat will issue a full refund.
6. Cancellation Policy
   A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.
7. Contact and Support
   For any refund-related queries, users are encouraged to contact PropChat’s customer support team, which is committed to providing efficient and personalized assistance.
8. Refund Process
   To request a refund, users should write to us at support@PropChat.comThe request must include the transaction details and a clear explanation of the reason for the refund request.
9. Policy Amendments
   PropChat reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the PropChat website.
10. Legal Compliance
    This refund policy complies with the local laws and regulations where PropChat operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.